Exchange policy

We want you to be 100% satisfied with your purchase. Please email us at if you are not satisfied with your purchase so that we can resolve any issues.

We offer a 30-day exchange period from the time you receive the goods. We recommend that if you wish to do an exchange, you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Broken River Mining Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure. To organise an exchange please email us at